I like @michealjaio’s definition of the End-to-End process (E2E) from his November 10th, 2021, article: “The End-to-End process (E2E) is more generally recognized as a combination of a series of related sub-processes to completely solve the relatively independent needs of customers. In other words, the E2E process means that the process starts from the customer’s needs to the end of the customer’s satisfaction, forming a complete E2E.”
We often miss this key important factor regarding the customer when we set off to conquer end-to-end management and accountability because we focus more on the process and system where service is carried out from beginning to end.
Without a data-driven understanding of the desired outcomes, a company can underestimate what’s needed to ensure success. https://www.linkedin.com/pulse/end-to-end-process-overall-optimization-michael-jiao/?trackingId=2VlISPqBTZ08eK1EssEJMg%3D%3D